Commonly Asked Questions

We customize a wide range of merchandise, including acrylic charms, standees, badges, keychains, stickers, phone grips, fridge magnets, silicone items, keyboard keychains, and other IP-related products.

The MOQ depends on the product type, size, material, and production process. Some standard products can start from small trial orders, while items with custom molds or special techniques may require a higher MOQ.

Yes. We support B2B quantity-based pricing. Larger quantities usually allow better unit prices, depending on the product, material, and production method.

Vector files such as AI, PSD and PDF are preferred. High-resolution PSD or PNG files may also be accepted depending on the product. Please make sure the artwork is clear and includes size, color, and production notes if possible.

Yes. We can help check basic production details such as cut lines, bleed areas, hole positions, print layout, and size confirmation before production.

Yes. We can provide samples before bulk production. Sample cost and lead time depend on the product, material, mold, artwork, and finishing process.

Sampling usually takes around 5–10 working days after artwork confirmation. For products requiring molds, special materials, or repeated color adjustment, the sample time may be longer.

Mass production usually takes around 10–45 working days after sample approval and deposit payment. The exact lead time depends on product type, quantity, process, packaging, and factory schedule.

Yes. We can ship worldwide by express, air freight, sea freight, railway, or truck delivery. We can also work with your appointed freight forwarder if needed.

We offer various printing and finishing methods, including UV printing, Sublimation, Offset printing, Epoxy coating, Holographic Film, Double-sided Printing, and other special finishes.

Yes. We can support effects such as glitter, holographic film, epoxy coating, gold stamping, embossing, UV printing, double-sided printing, and more. The best method depends on your artwork, material, budget, and expected result.

No worries. Send us your design and expected effect, and we will recommend a suitable production solution based on appearance, durability, budget, and order quantity.

We conduct quality checks during production and before shipment. Our QC process may include artwork checking, material inspection, printing inspection, assembly testing, surface checking, quantity checking, and packaging inspection.

Please contact us with photos, videos, quantity details, and a clear description of the issue. We will review the case carefully and provide a suitable solution depending on the situation.

Yes. We can produce licensed IP merchandise. For copyrighted characters, brand logos, or licensed artwork, please make sure you have proper authorization before production.

Yes. We understand the importance of protecting original artwork, IP projects, and confidential product plans. We can sign an NDA before discussing sensitive projects if needed.