常见问题解答
Frequently Asked Questions
这里整理客户下单前最常问的问题，您之后可以在 Shopify 后台继续补充和调整。订购
Minimum order and quotation
下单前关于起订量、报价方式和预算确认的常见问题。What is the minimum order quantity?
The MOQ for different products varies depending on materials, craftsmanship, and production methods. Some products support one-piece customization, and we also offer tiered pricing for B2B quantities.
How to confirm a quote?
报价会根据商品类型、尺寸、数量、工艺、包装和物流方式确认。数量越高通常单价越低。
文件
Files and Process
关于设计文件、印刷要求、白墨、刀线、出血等生产前准备。What are the requirements for the design document?
建议提供高清源文件或可印刷文件。涉及白墨、刀线、出血、局部工艺时，请按教程中心的文件规范准备。
Can you help check the document?
可以。提交文件后，我们会根据商品类型检查尺寸、清晰度、出血和基础工艺风险。
交付
Proofing, Production & Logistics
关于打样周期、大货生产周期、发货和一件代发。How long does the sampling process usually take?
The lead time for regular product sampling is typically 3-7 business days; for complex processes or special materials, it will be confirmed based on the actual plan.
What is the typical production lead time?
Normal bulk production lead time is usually 10-15 working days, which may vary depending on the quantity, process complexity, and production schedule.
Which shipping methods do you support?
我们支持国内发货、国际快递、专线物流等方式，也可以配合 Shopify 等平台进行一件代发。
政策
售后与版权
关于售后处理、生产责任、版权/知识产权授权责任。售后问题如何处理？
In case of manufacturing defects, incorrect or missing items, or abnormal logistics, please retain photos, videos, and order information. We will assist with reissuing or processing based on the actual situation.
How is copyright/IP liability determined?
客户需确保提交的图案、角色、品牌或授权内容具备合法使用权。因素材版权或 IP 授权产生的责任由提交方承担。
